07-27-2010 02:01 PM
So I have read several good threads, none of which have worked. I have a user who go a new computer. I transfer his domain user profile from the old computer to the new one. I downloaded the newest version of desktop software and install, after install it comes up with blackberry8530.msi not found, it is looking in some temp folder in the. Tried uninstalling per the directions for complete uninstall. Try to reinstall, no luck, same thing. Then i tried to download the 8530 device software from verizon, so i do that, durring the install, i can see it extracting blackberry8530.msi, but then i says, cant find blackberry 8530.msi. So i use 7zip to extract the exe, no blackberry8530.msi. Not sure what else to do.
07-27-2010 03:47 PM
Welcome to the BlackBerry Support Community Forums.
To resolve this issue, I would suggest you look at this KB Article since it will explain where that BlackBerry8530.msi is located.
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