10-21-2012 09:07 PM - last edited on 10-21-2012 09:53 PM by jakoby4204
Dear BB Support, I had to do a Security Wipe on my BB 9800 and now I cannot re-set all my email accounts. I don't use a Corporate Email Server and when I do try and set up my emails the answer I get is Problem With Network Server Try Again.I have no idea what to do. Help please.
EDIT: Personal Information such as e-mail is prohibited for your security. Please review User Guidelines under section "Be careful."
11-15-2012 07:01 PM
Hello...and apologies for the delayed reply!!
Hopefully you have already resolved this, but just in case...
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Lastly, as to your opening ("Dear BB Support")...please understand that this site has nothing to do with any formal support at all. Rather, this is a user-to-user community of volunteers. Formal support is contractually limited to being provided by your mobile service provider, who can escalate into RIM as needed.