Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Member
Posts: 2
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: Not sure
Accepted Solution

Help! How do I Reset the Wifi Password?

Hi there - just got a Blackberry Bold today, but when trying to connect to my home wi-fi network, I mistyped the password.  When I try to connect to the wi-fi, I get a message telling me that the "Connection failed due to incorrect network credentials. Verify saved network's security settings".  I'm assuming this is because the password I entered was incorrect, but it doesn't give me the opportunity to re-enter it.  I've been exploring menus, but can't find how to start again and reset this.  Can anyone help??

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help! How do I Reset the Wifi Password?

Hi and Welcome to the community!

I can't tell what OS you are on, and these instructions change greatly based on OS level. But, if you are on 7.x (and maybe even 6.0), do this:
Homescreen > Options > Networks and Connections > WiFi Network > press the Menu key > Select Saved WiFi Networks > edit the network in question

You can also delete the saved network and then start over.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 2
Registered: ‎04-17-2012
My Device: Bold 9900
My Carrier: Not sure

Re: Help! How do I Reset the Wifi Password?

Brilliant!  Worked a treat - now up and running!  Thanks.

 

(I'm sure I'll be back...)

Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help! How do I Reset the Wifi Password?

You are most welcome...and welcome back at any time! Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................