10-02-2013 07:45 AM
I have a Blackberry 9900 Bold. Before i left for an overseas trip i downloaded a few helpful travel apps like viber, whatsapp, yelp, XE foreign exchange, tip calculator etc.. All of a sudden when i went roaming i lost access to the build in memory hence unable to see all my photos and even using the camera etc..
I don't have a media card inserted so it's just built-in memory. I have deleted a few of the above applications but still have a pop-up prompting me to clean the in-built media storage but it constantly fails.
Any advice and help on how i could rectify this problem would be much appreciated.
10-02-2013 02:11 PM
Welcome to BlackBerry Support Forums
Do you have a backup of your device which include all media files that are stored in your in built media storage or your device memory ? If you have it then first refer to this KB Article and those suggestions :
KB26025 “Built in media storage not accessible due to detected errors. Would you like to repair?" is displayed on the BlackBerry smartphone
Try it and let us know .