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New Contributor
Posts: 3
Registered: ‎10-02-2013
My Device: 9900 Bold
My Carrier: Telstra

Help- In-built memory repair fails

I have a Blackberry 9900 Bold. Before i left for an overseas trip i downloaded a few helpful travel apps like viber, whatsapp, yelp, XE foreign exchange, tip calculator etc.. All of a sudden when i went roaming i lost access to the build in memory hence unable to see all my photos and even using the camera etc..

 

I don't have a media card inserted so it's just built-in memory. I have deleted a few of the above applications but still have a pop-up prompting me to clean the in-built media storage but it constantly fails.

 

Any advice and help on how i could rectify this problem would be much appreciated.

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Help- In-built memory repair fails

Hi tonyfer

 

Welcome to BlackBerry Support Forums

 

Do you have a backup of your device which include all media files that are stored in your in built media storage or your device memory ? If you have it then first refer to this KB Article and those suggestions :

 

KB26025 “Built in media storage not accessible due to detected errors. Would you like to repair?" is displayed on the BlackBerry smartphone 

 

Try it and let us know . 

 

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