12-10-2009 02:43 PM
So I haven't used my phone in 2 months but when I plugged it into charge it's not charging there is just a picture of a battery with a red line through it on the screen. It won't turn on or anything either. It's never done this before what do I do?
12-10-2009 03:04 PM
Hmmm...lots of guesswork needed...
I suggest removing and reinserting the battery several times. You can also try using a pencil eraser lightly on the contacts. What you are trying to do is to remove any buildup on the contacts so that they connect to each other...they can oxidize over time and sometimes that can block the flow of electricity.
Also be sure to leave it to charge for at least 2 hours before attempting to use it.
It is also completely possible that your battery is now useless and a replacement might be needed.
Good luck and let us know!
12-10-2009 03:31 PM
Anything is possible. If it's a Li-Ion battery, then it is more likely -- they actually don't like to be drained completely.
12-10-2009 05:10 PM
Here are some good charging tips, please read and you'll see that many of them will apply to you.
And here: http://supportforums.blackberry.com/t5/BlackBerry-
Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).
If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.
Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.
Read this article also: http://www.blackberry.com/btsc/dynamickc.do?extern
Download Desktop Manager from here:
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code