12-24-2012 07:33 PM
I need help!
I sent my BlackBerry in for a service and they wiped it and reloaded the software. It seemed to be working fine and then a few days later it stopped working. The screen says error 507 reload software. I plugged it in and started BlackBerry Desktop software for Mac and it said: "The BlackBerry® Desktop Software cannot connect with this device. If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to repair your software to correct the problem." When I click repair it asks me to select a download and I select the suggested one. Than it downloads and then says The device could not be repaired please try again. When I do, the same thing happens again. I have no idea what to do but I can't go on without a phone!
Please help me as soon as possible! All help is appreciated hugely!
Thanking you in anticipation.
Blackberry Curve 9300, Was running BlackBerry software 6 before it stopped working.
12-24-2012 07:49 PM
Welcome to the Commnity
Sorry to hear what happened. Please check this Article ID: KB02792 and let us know if this helps. Good luck.
12-24-2012 07:54 PM
Thanks for your prompt reply, but the page didn't help. My BlackBerry is plugged in via the supplied USB and the power to the USB slots is uninterrupted.
I really don't know what's going on with this thing!
Any other suggestions???
12-24-2012 09:49 PM
Error 507 just means the device has no OS installed.
You will need to reload the OS to the device:
1. First locate your carrier and the OS file you wish to use.
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
12-24-2012 09:51 PM