07-30-2013 04:50 AM
Hi i have to blackberrys both curve and i wanted to change to the second one but when i tried sending the contacs to microsoft outlook to transfer to the second blackberry and also save it on my destop but instead it cut the contacs in half and put the same contacts list name for both and one of them cant sync and i have tried various things like backing up deleting and installing again but nothing is working because i cant back up what cant get recognized to get syncronized any ideads?
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07-30-2013 11:42 AM
Hi and Welcome to the Community!
It's a bit difficult to understand your situation...lacking any punctuation (save for the ? at the end), parsing your post into useful information is difficult. I think that you are trying to switch from one device to a new one, and are having some difficulties with the Contact List -- exactly what those difficulties are, I'm not quite able to understand from your post.
The simplest method to switch devices is via the Device Switch Wizard:
Beyond that, if you are having trouble with only the Contacts, and are using one method, then perhaps trying another method might be useful. I think you are trying to use backup/restore, but then you also say "synchronized", which is a different function, so I'm really unclear as to what method you are using and what issues you are having. Nevertheless, here's another method you could attempt:
Otherwise, please do try to post again, but try please to use sentence structure and punctuation so that we can have a chance to understand your situation. Understanding your situation is, as with all communications, the first step in being able to help you.
Good luck and let us know!
07-31-2013 05:07 AM
07-31-2013 09:47 AM
There are multiple different KBs that may deal with situations similar to yours; I recommend you attempt searching the KB database, using a variety of search terms (e.g., "duplicate contact lists", "merge contact lists", etc.) to see if you can find a KB that addresses your specific situation:
08-01-2013 09:25 AM