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New Member
Posts: 1
Registered: ‎06-27-2013
My Device: Curve
My Carrier: T-Mobile

Help Please - re: Web based emails.

Dear All - I have an issue I would appreciate some help with.


Since yesterday, my web based emails (Yahoo) no longer reach my device, even though the the ones from my other server based accounts continue to do so.


I have contacted my provider who have told me there is no issue with my account, and have done the normal re-boots and removing and re-adding the Yahoo email app.


Would anyone be able to help me on this issue with any suggestions?


Warm regards.





Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Help Please - re: Web based emails.

Hello Londoboy29


Welcome to BlackBerry Support Forums



If even after re-adding that email account ( yahoo ) you're having issues then try those steps in the same sequence :


1- Register your Handheld :

  •  KB00510 : How to register a BlackBerry smartphone with the wireless network
  •  Wait till a Registration messages comes in your message box.

2-Delete and  Resend your Service Book:

  •  KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  •  KB02830 : Send the service books for the BlackBerry Internet Service
  •  ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


After reboot please check if issue resolves, I hope it will help.



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