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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎03-04-2013
My Device: Torch 9810
My Carrier: AT&T

Help! Transferring information from Torch 9810 to laptop - broken screen

I need some advice about my phone! I have a BlackBerry Torch 9810. The screen is broken (it went black) and I'm getting a new phone all together, but I'd really like to transfer all of my information (i.e. memos, saved text messages, pictures, videos) to my laptop. When I plug it into my computer, I can't find a way to sync everything since the screen isn't working and I'm not able to select "sync." Does anyone know how I can either bypass hitting sync on the phone itself, or anywhere I can bring it to get this transfer done? Help would be a life saver! Thanks!
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Help! Transferring information from Torch 9810 to laptop - broken screen

Hi ameyer8925,


Welcome to the BlackBerry Support Community.

When you connect your BlackBerry smartphone to the computer, does the BlackBerry Desktop Software connect to it? Are you able to choose Device > Backup or is the Backup option greyed out? Does your computer detect the BlackBerry smartphone when you connect it?


I look forward to your response.



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