Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎07-25-2012
My Device: 9630
My Carrier: telus

Help! Water damaged phone, red light stays on.

My blackberry 9630 was water damaged pretty bad. I went home and put the phone in rice for a day, it still didn't turn on. I then left it in my car (in the heat) for a few hours and it turned on and was working.
The only issue was, the keyboard wasn't functioning properly. It would type several letters on screen when I typed any single key.

I opened it up and put isopropyl alcohol on it, upon closing the phone it was not working at all.
When I plug it in, the red light turns on. (and stays on for quite some time) however the phone never turns on.
Any suggestions??
Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Help! Water damaged phone, red light stays on.

Hi and Welcome to the Community!

 

I fear that all you have done, contrary to the recommended process, has permanently damaged your BB. But, you nevertheless might want to try again the "rice trick", but this time not being as anxious about ceasing the process. If you wish to attempt that, then:

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Contributor
Posts: 2
Registered: ‎07-25-2012
My Device: 9630
My Carrier: telus

Re: Help! Water damaged phone, red light stays on.

I really appreciate the help.

I tried it all, the phone is a lost cause.

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Help! Water damaged phone, red light stays on.

As feared. Best of luck to you!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................