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New Contributor
Posts: 3
Registered: ‎10-16-2011
My Device: 9300 black 3G
My Carrier: Orange

Help bbm is not working

Hi,

 

I got my blackberry curve on Friday as a present

I am with Orange

anyway

my bbm keeps coming up with a red clock then it goes to 3 lines and it stays like that

Help

I have uninstalled it and reinstalled it and it still doesn't work

plus it was working fine on Friday

 

HELP PLEASE

Keryn x

thanks x

Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help bbm is not working

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.



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New Contributor
Posts: 4
Registered: ‎10-17-2011
My Device: Bold9900
My Carrier: Vodaphone

Re: Help bbm is not working

I have brought a bold 9900 and BBM is not working have taken it to Vodaphone and they cannot fix it anyone know about this problem
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help bbm is not working


Gosgens wrote:
I have brought a bold 9900 and BBM is not working have taken it to Vodaphone and they cannot fix it anyone know about this problem

Can you first answer the question above?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎10-17-2011
My Device: Bold9900
My Carrier: Vodaphone

Re: Help bbm is not working

No the first question relating to your answer to Keryn I would imagine that the Vodaphone store in Southampton would know all this and have tried it.?your thoughts
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help bbm is not working


Gosgens wrote:
No the first question relating to your answer to Keryn I would imagine that the Vodaphone store in Southampton would know all this and have tried it.?your thoughts

No, I asked her (and now you) if you have the BlackBerry data plan on your Vodafone mobile account. You must in order to use BBMessenger.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎10-17-2011
My Device: Bold9900
My Carrier: Vodaphone

Re: Help bbm is not working

Thankyou I went into the Southampton Vodaphone store and showed them your message and they went out the back and all of a sudden it worked. I will wait until my son gets back from training and he will confirm. THANK YOU SO MUCH JSANDERS
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help bbm is not working


Gosgens wrote:
Thankyou I went into the Southampton Vodaphone store and showed them your message and they went out the back and all of a sudden it worked. I will wait until my son gets back from training and he will confirm. THANK YOU SO MUCH JSANDERS

You're very welcome.

 

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎10-17-2011
My Device: Bold9900
My Carrier: Vodaphone

Re: Help bbm is not working

Why has Blackberry posted my user name on Google and my Name? Please remove
The heading is About Gosgens?
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help bbm is not working


Gosgens wrote:
Why has Blackberry posted my user name on Google and my Name? Please remove
The heading is About Gosgens?

BlackBerry doesn't "post" things on Google. Google is a search engine which scours the internet indexing subjects for searches.

 

Your "About Gosgens" page appears IN this forum because you created an account here.

Your PIN appears there because you placed it there. You can edit your profile here and remove the PIN, and I would recommend that.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code