Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎01-18-2012
My Device: 9360
My Carrier: exum telcom
Accepted Solution

Help! cant upgread or delete the BBM from my new BB

I just bought a blackberry 9790 with the old sowftwear and the 6.2.0 BlackBerry Messenger.
I tried to update through the app world but the download or update button wasn't there! then I tried to delete it through the applications management and the delete button is not there also! then I tried to delete it from the PC but it was on gray color with no option of deleting or installing the app! help what should I do?!

btw I formatted the softwear and updated it to the last one.

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: Help! cant upgread or delete the BBM from my new BB

Try to go to the web page www.blackberry.com/messenger and try to download from there.

Highlighted
New Contributor
Posts: 3
Registered: ‎01-18-2012
My Device: 9360
My Carrier: exum telcom

Re: Help! cant upgread or delete the BBM from my new BB

it worked! thanks a lot!!