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New Contributor
Posts: 3
Registered: ‎01-18-2012
My Device: 9360
My Carrier: exum telcom
Accepted Solution

Help! cant upgread or delete the BBM from my new BB

I just bought a blackberry 9790 with the old sowftwear and the 6.2.0 BlackBerry Messenger.
I tried to update through the app world but the download or update button wasn't there! then I tried to delete it through the applications management and the delete button is not there also! then I tried to delete it from the PC but it was on gray color with no option of deleting or installing the app! help what should I do?!

btw I formatted the softwear and updated it to the last one.

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: Help! cant upgread or delete the BBM from my new BB

Try to go to the web page www.blackberry.com/messenger and try to download from there.

New Contributor
Posts: 3
Registered: ‎01-18-2012
My Device: 9360
My Carrier: exum telcom

Re: Help! cant upgread or delete the BBM from my new BB

it worked! thanks a lot!!