04-18-2013 01:27 PM
I have a BB Bold 9700. The phone is wiped and I unlocked it. I want to use it in Europe with a prepaid sim card including internet and email. When trying to set up email the phone will not allow me to unclick a work email account with a BlackBerry Enterprise Server. This is the only option given, thus I cannot proceed. What to do? Any help is very much appreciated
Solved! Go to Solution.
04-18-2013 02:39 PM
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users, and it is required for all proprietary services (including email via the native Messages app). Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
04-18-2013 03:39 PM
Many thanks for your explanation. I am not sure I fully understand what I should do. I am not familiar with some of the features. What is a push email capability. I have been in touch with the marketeer of the prepaid sim card (from Medionmobile - eplus in Germany) and they are telling me that a separate BlackBerry service is required, which can only be
obtained in connection with a term contract. I suppose this tells me, that either they do not support BlackBerry or BB does not support them. The prepaid sim card does offer various data plans based on usage.
I guess my question is: How do I get a Push-email enabled BIS-capable data plan on my BB?
Thanks for listening to me
04-18-2013 03:46 PM