05-29-2013 06:10 PM
Hi guys.. i have a message that keeps popping up on phone that says..
you are attempting to connect to a secure server.............
I read up it's a problemafter downloading new BB softtware..
I read up i need to download BB desktop and connect phone to pc and follow instructions..
1st instruction comes up with Pin number then asks for devices password...
I have typed in my passowrd and it doesn't accept it
i tried to reset it on the BB site and that worked fine.. when i tried to put it in phone, once again doesn't accept it
|Soooo frustrated as while i keep trying the message keeps popping up! What must i do if it won't accept my password? is it some other password i don't know about?? Please please help before i throw phone out the window!!! thanks
06-03-2013 03:25 PM
Hello Sheppy27 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device.
Is your device PIN numbers? If so, did you hold ALT down each time or just hit the letter/number key?
If you didn't hold ALT try hitting the corresponding letter. For example, if you used 1234 on your device but didn't hold ALT then your computer would recognize the password as wers.
Let me know if the the corresponding letter works in your computer.
06-04-2013 02:13 PM
Hi there..thanks for the help.. I just ket putting in the "wrong" password till all attempts gone and it wiped the phone.. not a big problem as not much on my phone and i had taken out the simm card and sd card... that at least solved the problem of the stupid connection message.... i had tried putting in numbers as you said but still did not recognise it!! It was very frustrating.hence i just let it wipe out!!! so thanks for the advice but am now sorted
06-04-2013 03:45 PM