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New Contributor
Posts: 8
Registered: ‎09-28-2010
My Device: Blackberry storm
My Carrier: vodafone
Accepted Solution

Help me recover and save my photos and videos ( black screen+desktop Mngr Issues)

[ Edited ]

Hello

 

So, I have the blackberry storm 9500 for a while now...

this morning the screen was black, but the keys and underneath the screen have light, the alarm went off, was even able to make a call...

tried to connect the phone with the computer to save pictures and videos, and it says

"media services are not available

you need to turn on mass storage mode from the connected blackberry device to use this feature.

this may require you to reconect your device."

 

Ps: i already took the batery out for a while, when i turn it on again, came back to the black screen

and i've never had a problem with open the pic and vid on the pc before

 

the main issue to me is , is there anyway that i can save my pic and videos? i don't have an external memory card

 

if it goes to be fixed, propably i'll lose it all, right?

 

please help me thank you

New Contributor
Posts: 8
Registered: ‎09-28-2010
My Device: Blackberry storm
My Carrier: vodafone

Re: blackberry black screen + not able to connect to descktop manager and save pic or vid :-(

plus;

my mobile software is 4.7.0.181

 

BB desktop software advises me to do an update on device software.

do you think this would help?

wouldn't it delete pic and videos when its updated?

 

when i do a phone backup, that doesn't back up photos or videos, does'it?

 

sorry, i'm a dumb with this

 

please i would really appreciate any advice or help you could give me

 

thankyou

New Contributor
Posts: 8
Registered: ‎09-28-2010
My Device: Blackberry storm
My Carrier: vodafone

Re: blackberry black screen + not able to connect to descktop manager and save pic or vid :-(

and the desktop software i have is;

 

Desktop Software v6.0 B42

 

should i try to substitue that version for another one? which one do you thnk its best?

 

and  is it me or mass storage only needs to be turned on when you have an external memory card?

 

pls pls someone :-(

 

New Contributor
Posts: 8
Registered: ‎09-28-2010
My Device: Blackberry storm
My Carrier: vodafone

Re: pls,if someone can help me ty blackberry black screen + not able to connect to descktop manager and save pic or vid :-(

[ Edited ]

ok, i'm using now the BB desktop manager 4.7 that came with the cd-rom with my bb storm

tried to open media manager came across with this message:

 

"microsoft visual C++ runtime library

runtime error!

Program:C:\Program Files\Roxio\Media Manager9\MediaManager9.exe

Ths application has requested the Runtime to terminate it in an umusual way.

Please contact the application's support team for more information."

 

any idea why?

support team? who are they?how do i do it?

 

well, i've click ok on the message

 

"MediaManager9 Module has stoped working

A problem caused the program to stop working correctly. Windows will close the program

and notify you if a solution is available"

 

and it closed!!!

 

 

HELP PLS

 

 

 

New Contributor
Posts: 8
Registered: ‎09-28-2010
My Device: Blackberry storm
My Carrier: vodafone

Re: pls,if someone can help me ty blackberry black screen + not able to connect to descktop manager and save pic or vid :-(

not sure if it is important to say, but it looks like everything else works well ... after a batery pull up the red light stays on for 5/10 seconds. after the screen is black with light underneth

 

but i pressed the calling key, tried to figure out where the numbers are, diel up my other phone number... (making difernt noises on each number helped) ... and i made a call!!!

New Contributor
Posts: 8
Registered: ‎09-28-2010
My Device: Blackberry storm
My Carrier: vodafone

Re: Help me recover and save my photos and videos ( black screen+desktop Mngr Issues)

i'm happy to say that i found a solution!

  i'v downloaded the Desktop Manager Software that came with my mobile, to an old half broken laptop runing Windows XP, et voilá

 

recovered pictures, videos and even music!

 

sorry form my english, thank you for your help

 

and bye