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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎04-08-2012
My Device: blackberry bold 9780
My Carrier: tmobile

Help! my phone wont charge

So my phone wont charge properly and i cant work out if its the battery or the slot you put the charger in

whenever i put an actual charger in the phone it doesnt charge properly the little emblem to say its charging will disappear within 2 mins however when i plug my usb from my computer into my phone it decides to charge.

Once its charged it'll die within probably an hour or half an hour it will go from 40% to 8% within 5 minutes.

I was just wondering if anyone could help me so i know whether to get a new battery or product that can charge my battery without having to put any usb lead actually in my phone.

many thanks

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Help! my phone wont charge

Hey Shanny3,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest contacting your point of sale or some you know wih the same model BlackBerry® smartphone and test with a different battery and charger.

 

Thanks.

-HB

 

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