01-13-2013 05:49 AM
Around 7 hours back, my phone suddenly switched to white screen reaading "Error 102, Reload Software, For further information please vist: www.blackberry.com/102" And there is a button to "Reset". I tried resetting a 100 times but the white screen won't go away.
I tried updating the device software, but the desktop software has no option to upgrade my device software.
What to do?
01-13-2013 06:18 AM
You can try this Knowledge Base to recover your device, but remember this method will delete all data within your device, So I hope you have a backup of your device :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Additional Information : KB10068 : " JVM 102 " error is generated on the BlackBerry Smartphone
Please try it and let us know of your progress.
01-13-2013 06:47 AM
My problem is that I am getting no list of software updates. What am I to do?
Please go through the Knowledge Base it suggest :
BlackBerry Desktop Software 6.0 to 7.0:
So On Step # 4 you have to click on View Other Version it will allow you to load the same OS that you have on your device , Also your PC must be connected to Internet for this purpose.
01-13-2013 07:09 AM
>> Once prompted to Retry, Update or Cancel, click Update.
I did click on Update. I get a prompt to "Confirm Device Repair" with 2 options: Repair and Cancel. After clicking on Repair, I get "There are no Blackberry Device Softwares available" with an option to Subscribe and Cancel.
01-13-2013 07:17 AM
If you are unable to reload using that method then please try LOADER .EXE to reload your device OS , Check this KB for further help :
KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.
Try it and let us know.
01-13-2013 07:58 AM
The image is not viewable , you are downloading from your Carrier site ? If not then after installing that OS pack on your PC you have to delete two or three Vendor .XML files from your PC , the location are :
First On your Pc change your folders option to show hidden files/folders then :
01-13-2013 08:07 AM
I am downloading from the Blackberry Site. I am not associated with a carrier as such. I bought the phone and used my old number in it. I am currently using Airtel.
I selected the option of Airtel from the RIM website and then downloaded the first option.
01-13-2013 08:16 AM