05-08-2014 09:09 AM
THERE WAS AN ERROR UPDATING YOU SOFTWARE!
This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.
This message used to appear everytime i update my torch..anyone one can help?
Solved! Go to Solution.
05-10-2014 02:08 PM
Hi and Welcome to the Community!
The message means exactly what it says. Newer OS levels are formally only available to users who subscribe to, from their mobile service provider, an adequate data plan; seeing that message means that you do not.
But, there is a trick. Once you have the OS package you desire downloaded and installed to your PC and BEFORE you actually launch it or connect your BB, disconnect your PC from the Internet and disable all data services on your BB. This will normally allow the installation to continue since it will have no method of validating the condition of your service plan level.
05-10-2014 09:08 PM
05-10-2014 10:38 PM
05-15-2014 08:52 AM - edited 05-15-2014 08:52 AM
sdgardne...just updated my bb torch OS to 7.1 and looks awesome again.. anyway thank you again!
05-15-2014 11:15 AM