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New Contributor
Posts: 5
Registered: ‎04-04-2013
My Device: blackberry 9790
My Carrier: MTN

Help please, Memory Issues

My phone keep saying "Incoming file transfer cancelled. The built-in media storage is full." When I want to receive file via bbm and I have just pictures on my phone...Please tell me what to do.
New Contributor
Posts: 5
Registered: ‎04-04-2013
My Device: blackberry 9790
My Carrier: MTN

Re: Help please, Memory Issues

 
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help please, Memory Issues

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB29417 "Error: Incoming file transfer cancelled. Your built-in media storage and media card are full" is received when receiving pictures using BlackBerry Messenger

Unfortunately, it contains nothing useful. So, please first check your free memory amounts of memory for all spaces on your BB:

  • KB23391 How to check the amount of free space available on a BlackBerry smartphone

If any are getting full, consider clearing out older things, moving things to a media card, getting a larger media card, etc.


Good luck and let us know!



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