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12-26-2012 04:16 AM
hi, i have forgotten my vodafone a count login details, so tbey sent me a temporary password to my email, I have recently been hacked so I couldn't access the email.. I wanted to opt back on to blackberry Internet service, I called 40035 and then got the conformation text yesterday.. I can get onto Facebook but when I click on the Web it says " unable to connect to the Internet, please try again later. If the problem persists please call your service provider." BBM doesn't work either.. I have tried everything.. Please help?
12-26-2012 04:32 AM
hi, i have forgotten my vodafone a count login details, so tbey sent me a temporary password to my email, I have recently been hacked so I couldn't access the email.. I wanted to opt back on to blackberry Internet service,
Welcome to BlackBerry Support Forums
Have you reset your BlackBerry ID Password ? The error message indicate that your account is not provisined with BIS . On Manage Connection > Service Status > BlackBerry Internet Services = ? what is the status .
Also have to call Vodafone in this regard ? If possible explain your present status.
12-26-2012 05:03 AM
To use FaceBook for BlackBerry or BBM your device must be connected to BlackBerry Internet Services so please call your Carrier Vodafone and let them know about the issue.Let us know of your progress.