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BlackBerry® OS Smartphones

Posts: 16
Registered: ‎12-18-2012
My Device: Bold 9790 made in Taiwan
My Carrier: Alfa Lebanon

Help please

So I recently changed my sim card on a bold 9790 .. It asked mee for my blackberry ID password but I forgot it so I pressed to run phone with no blackberry ID .. When the phone initialized all my phone contacts were lost and I wasn't able to open blackberrry messenger anymore .. Is there a way I can recover my lost phone contacts and get bbm working .. I dnt have any back up ..
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Help please

Hi Firas1



First reset your BlackBerry ID password , to do that refer to this KB :


KB26361  :How to change or reset a BlackBerry ID password.


 login with your BlackBerry ID and password on your device , If you are using BBM 7 then your BBM Contacts are stored with your BlackBerry ID,when you use your  BlackBerry ID it will restore it back on your device. 


Regarding your Address book unless you have a backup or using BlackBerry Protect there is no way to restore those lost Contact. 


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