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New Contributor
Posts: 6
Registered: ‎04-28-2012
My Device: 9300 Curve
My Carrier: vodafone

Help problem with blackberry 9300 Curve handset

[ Edited ]

Sir
I have purchased brand new mobile handset Model “Blackberry 9300 Curve” from one of Blackberry authorized dealer “Mohata- “Mobile Adda” P-17, Kalakar Street, Kolkata 7 vide bill no MMA/11-12/267 on 7th Oct 2011 having IMEI No.<Personal Content Removed>,  BBM PIN  <Personal Content Removed> looking the brand name sometime after I have purchased my handset I noticed that I am facing problem as mentioned below:-1.       When I talk on my mobile a weird sound starts & stop by itself while I am talking in between the conversation which along with me the person whom I talk with can also listen.2.       I have downloaded theme Lord Hanuman from Blackberry Application world but I am not able to apply the same theme on my handset.3.       Few people with other kind of mobile handset were complaining of not receiving SMS send by me on their mobile handset. 
For the above reason I had twice given my mobile handset to Blackberry Authorised Service Centre  “Redington India Limited, Cresent Towers, Ground Floor, Unit No. GB,  229 Acharya Jagdish Chandra Bose Road, Kolkata” as mentioned below:-1.       Work Order No: CAL/BB/11/07296 DC No. CAL/CD/11/07442 dated 27 March 2012 2.       Work Order No. CAL/BB/12/00048 dated 03 April 2012 DC No.CAL/CD/12/00399 dated 17 April 2012 and they had further send it to their higher level Care Center for solving the problem. 
The authorized service center had also send it twice to their higher level Care Center with the assurance that they will solve the problem & Blackberry higher level Care Center could fix. My third problem was solved i.e. complain regarding SMS but the other two problem are still their in my mobile handset.

 BlackBerry India is just trying to harass their customer as if the customer does not have any other work except contacting blackberry service center on phone or on email, twice I had given my handset to your service station at but your service department don’t have skilled engineers to look into the problem and solve the problem..

 There is no response after multiple emails. Whenever I call them they would ask to write to help@blackberry.com , calexblackberry@gmail.com, blackberrysupport@redington.co.in, servcalmoblog@redington.co.in and they would never write back. 
More over please note my mobile Blackberry Curve 9300 is still on warranty period if your higher level Care Center engineers cannot solve the problem I had requested them to replace my mobile & give me a new mobile.

 It looks as if I have been duped for INR 13,700/-

 Either you replace my handset or return my money back.

Yours Truly,

 Shobha Bhatter

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help problem with blackberry 9300 Curve handset

Hello,

To properly set your expectations, this site has nothing to do with formal RIM support. Rather, this site is a user-to-user community of volunteers who try to help each other out as best they can. But, it is not a channel by which to escalate formal issues such as yours. You need to continue to press with those contacts you have, perhaps involving your local governmental consumer protection agencies that may exist.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 14
Registered: ‎06-02-2012
My Device: BB 9870
My Carrier: Verizon

Re: Help problem with blackberry 9300 Curve handset

Hi,

 

Do you have the warranty cad with you? You can get a replacement. There is nothing to worry about!

Regular Contributor
Posts: 61
Registered: ‎04-24-2012
My Device: curve 9300
My Carrier: mobinil

Re: Help problem with blackberry 9300 Curve handset

i have a question regarding teh bbm chat in bb 9300: when you have a chat window opened, and you chat a lot in this window, does it have a maximum capacity after which the top part of teh chat is gone whenever you write new lines? this is the case wih me. if i have a chat window open, and i keep chatting in this window, the new lines i write replace the old top lines at the begining of the chat and i just wanted to know if this is normal, because this is not the case wih teh newer, bigger phones like the Torch for example.

New Contributor
Posts: 2
Registered: ‎08-03-2012
My Device: Blacberry Curve 9300
My Carrier: Vodafone

Re: Help problem with blackberry 9300 Curve handset

[ Edited ]

Dear Shobha Ji,

 

Even i am facing similar problem with blackberry handset..

 

Please find the details of letter i have send to BB Authorities fr the same....They are Harrasing Indian consumer and i would go to consumer court if they would not replace  faulty phone they have sold me..

 

 

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

 

Dear Blackberry Authorities,

 

It is really a horrible experience with the handset of blackberry for me.I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store",Shop No.78,79,community centre, New friends colony, New Delhi,The Invoice No. is ***,The details of the hanset are as follows:

 

Handset:Blackberry Curve 9300  1256-India Qwerty-Pink

Name:Blackberry 9300:ETA-716/2010/WRLO

Model:RDA71UW

PRD-38272-004

IMEI: ***********

PIN: ************

BT MAC: *******

Service provider:Vodafone

 

 

It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock,serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment i recieve incoming call.,some time some other problem ..every time i used to switch off the phone and start again ,then it used to work but after some days again there were some other problem occurring in the handset.

 

The phone was not getting connected to PC from the strarting , and i have tried so many times but i fail to get success.

 

Many a times when I used t send sms all the alphabet typed on sms has gone separately to the recipient, causing embarrassment for me in my organization.I would blame the black berry for this embaraasment as this has caused due to faulty phone they have sold me,

 

I am service class person and i get occupied with my work at office in the day hours and doesnt have time to go to the service centre of blackberry every time the problem occurs,as there are only one service centre availabe in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated,I managed to keep the phone running by switching off and switching on after one or two minutes,every time the problem occurs but in the first week of last month ,when the problem started continuing  after  switching off and switching on also ,i was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et all working) ,for which i have to surrender my phone to them and and they will send it to the Blackberry Office (they did not give address) and it would take 15 days  atleast ,thus since i had no back up phone and my each and every contact no was there in phone it was difficult for me to give them handset at that time ,so i requested them to rectify the software problem by re installing the same.

 

I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup,I went to that shop and they asked 250 Rupess fr data backup of my phone.I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we can not store your data backup as it is not connecting to PC.It was a highly dissappointing reply for me.

 

Then  i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper  and taken out my SD card ,and gave them handset for re installing the same.

 

They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also i tried to manage withe handset and when i could spare sometime i went to your service centre again on 24th July at Noida,

 

they took the phone and said it would take 12-15 days to return the handset after rectifying the problem ,when i requested them to change the hanset with a new hanset which is atleast in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset,i had no option except to give them handset for rectifying the problem.

 

Now ,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have recieved a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.

 

Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that i can use the same peacefully and should not roam around the service center of blackberry.

 

Giving this lame excuse that "there is a moisture inside the handset and thus it cant get repaired or changed under warranty " is a clear case of cheating and harrasing the customer,I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture  inside the handset and play with the handset and fight with all of you.

 

If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also ,If there was some moisture that would have been seen by them that time only.

 

In my second visit also the took my phone and seen the inside condition also of handset infront of me ,they did not see any moisture,that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.

 

I have no idea how you keep your handset ,which has come to you for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone is with you all for repair purpose.

 

On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.

 

If this is the way blackberry is treating its customer ,i would say it is  harrasing its customer,and does not want to rectify the problem .in this case i would have no option left except to go to the consumer court in indian judiciary system.And moreover i would inform my organizational employee also not to use services/or buy blackberyy handset if this is the way BB is treating its customer.

 

I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion , take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses,and change the faulty handset of mine with a new properly wrking handset under warranty condition.

 

-- 
Best Regards

 

Asim

 

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