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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-16-2012
My Device: Blackberry bold 9900
My Carrier: Orange
Accepted Solution

Help required

I have just completed an update and now my blackberry and now the screen is black and white the message untaught exception:cannot find image: search_browser_web.  I have pulled the battery etc but no change.  On the screen there is 416 - 5 displayed at the top.  Any advise appreciated

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Help required

Something obviously went wonky with the update.  I'd recommend reloading the same OS you just loaded.  Many times, reloading the OS (even the same one you're currently running) will resolve the issue.



Keep us up to date on your progress.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help required

I agree with BillJ.


You may also want to FIRST wipe the device with BBSAK.


For BBSAK, here is the link: http://bbsak.org/

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