05-13-2013 05:53 PM
I have an .mp3 file on phone right now and it has the encrypted .rem extension at the end of the file. How do I copy this .mp3 file onto my computer. For some reason that one file is the only .mp3 file on my phone with the .rem extension, and it's the only .mp3 I don't have a copy of on my computer. I tried dragging it out of the blackberry desktop manager list and dropping it onto my desktop but it still has the encryption. I went into my phone settings and I unchecked both the device memory encryption and the media card encryption but that file is still encrypted. The file is currently on the media card. Please help me. I really like this .mp3 and I want it on my computer.
05-17-2013 02:33 PM
Welcome to the BlackBerry Support Community.
To remove the encryption from this file, I would suggest first re-enabling the encryption on your media card, and then trying to use the the BlackBerry Desktop Software to synchronize it from the BlackBerry smartphone to the computer. This should remove the encryption. For further steps, please see the following KB article. "How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer" KB31506
Once you have done this, then you can disable the encryption on your media card again.
Please make sure you are using BlackBerry Desktop Software 6.1 or higher. You can download the latest version here: http://blck.by/13EyIE4
Let me know if that helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!
05-22-2013 07:09 PM
Sorry, FrankieS. It didn't work.
I did everything you said, and when I copied the file to my computer it didn't have the encrypted .rem extension after the .mp3 anymore, but the file won't play. I tried to open the .mp3 in windows media player and it says "The file you are attempting to play has an extension (.mp3) that does not match the file format. Playing the file may result in unexpected behaviour." It asks me if I want to try to play it anyway and I click yes, and then it says "Windows media player cannot play the file. The player might not support the file type or might not support the codec that was used to compress the file." I tried to open it in another player and it wouldn't play the file either
I can still play the file on my phone though.
I copied a different .mp3 file and worked fine. This one file just doesn't want to cooperate. And it's the only one I don't have a backup of. It's a sound clip from the movie Inception. It's only 3 seconds long. Is there any way to fix it?
06-04-2013 05:27 PM
So, any ideas on what's wrong with my phone? Is it double encrypting that file or something? You didn't forget about me did you?
Sorry if I'm being a nuisance.