hello, i recently purchased an 8320 off the internet the other day and I have this problem where during phone calls, the volume key goes up and down by itself. i obviously can't do a warranty exchange because unfourtunately, the warranty isn't under my name. i performed a master reset where i wiped out the entire phone and still the problem persists! any clue how to fix it??
Well the phone did have 3rd party applications at first, but of course after the master resets they were gone. Now, after talking to tech support, they stated that the problem sounds like a software issue and he recommended that I download the application loader and pretty much wipe out the entire operating system of the phone and start from scratch. He said it pretty much sounds like a bug and that 90% of the times, performing this reset will fix any problems the phone is giving!