Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 7
Registered: ‎06-12-2012
My Device: Torch 9810 & Q10
My Carrier: Bell

Help with Email

Hello! I have just added a second email account to my BlackBerry phone, but unfortunately I cannot figure out how to set it up so that it is the same as my first email account (connected since September, when I bought the phone). Basically, my first email account I added was my university email account. It is set up so that only incoming emails appear in my phone's messages section. That is, any email I receive will be delivered to my phone, but if I was to send an email from a computer, it would not appear as a sent message in my phone. I can't seem to get my second email account (Gmail based) to work like this; all the messages I send appear in the messages section of my phone. I've been trying to disconnected the synchronized outgoing email for the last hour but haven't had any luck. (I send a lot of emails, so having them synchronized really clutters my phone - but I really want to be able to receive the incoming messages when I'm away from my computer). Since my first email is set up this way, I can't imagine why I can't set up the second account this way. Anyone have any idea how to do this? Thanks in advance!

Posts: 95,512
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help with Email

Well, you could have two different types of email servers involved... POP3 email will not show your "desktop-sent" email. Gmail uses what is called an IMAP server which does sync any sent email to your handheld... including your sent email residing on your Gmail server.

 

A workaround is this... open your Messages folder > press the Menu key > Options > Message Display and Actions > check the "Hide Sent Messages".



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code