10-16-2012 02:45 PM
Hi purchased the photostudio pro app , but when the device restarted it was nowhere to be seen when i search on app world for it there is no button to re-download and in my app world it shows up as unistalled, but again no option to re-install
Please help, how can i get my money bqck from these rob dogs
11-13-2012 01:32 PM
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
As for refund request, you seek that via your formal support channels, which always begin with your mobile service provider, who can escalate cases into RIM at no cost to the end user.
Good luck and let us know!