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New Member
Posts: 1
Registered: ‎11-07-2012
My Device: Blackberry Bold 9700
My Carrier: O2

Help

Please I need your help. My BB Bold,9700 usually restarts, and sometimes when I want to make calls, it shows the earpiece icon as if I'm using an earpiece. What do I do????
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Help

Hi adebayomi

 

 

Welcome to BlackBerry Support Community Forums

 

 

First advice is a Battery Pull Restart while removing the Memory Card from the device if you have , if you have not tried then do it like this Device POWERED ON remove the Battery wait for a min. then re- insert it back wait till your device takes a long reboot. Without inserting Memory Card please check if device reboots.

 

If that does not help then do a Complete Backup of your device using BlackBerry Desktop Software then Reload your Device OS using loader .exe.Look at this Knowledge Base for help :

 

 KB29847  BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

 

So please try it and let us know.

 

 

Prince

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