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Contributor
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

and i dont get anything on the pc
Contributor
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

and nothing shows up on my pc when i plug my phone!!

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

I see.  You could have a bad cable.  Can you try another cable?

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Contributor
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

I tried 2 other cables and the same thing happened !!!

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

Can you try it on another computer or try a different usb port?  Are you able to charge it from the computer or wall outlet?  You may have to take it to the store if another computer isnt available

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

i tried it on another pc at my nana's and it did the same 

Highlighted
Contributor
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

yes i am able to charge from a wall outlet

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

I recommend you take it to the store with your cable and see what happens.  It could be the actual port on the phone.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 12
Registered: ‎12-27-2012
My Device: 8100
My Carrier: digicel

Re: Help

but it charges in the wall outlet

 

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Help

I understand, but the usb connection may be trying to use some additional connectors on the port of the phone.  If there is a problem with the physical port, then it will need to be repaired.  The store or authorized repair shop can check the port for you.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________