02-21-2013 06:46 AM
My daughter has a bb9300. We went on holiday and the screen has faded out to black (it is not broken in any way). I need to download all her pics etc but when I connect it to the computer it keeps asking for a password. Is there any way to by pass this and just download the pictures as cannot get any information of the phone as screen is not working now
02-21-2013 07:16 AM
Welcome to BlackBerry Support Forums
Sorry but there is no way to bypass a Device Password and get access to any BlackBerry Device.
Where are those Images Stored , If those Images are stored on Media Card then remove it and use a card reader to get those images.
02-21-2013 07:40 AM
Hi Rose , are you sure that here Battery is fully charged ? Or if you can manage a fully charged battery try it on that device to see if it reacts . Or if her Battery is fully charged then try to Boot on Safe Mode , if it work you may be able to recover those Images.
KB17877 : How to start a BlackBerry smartphone in Safe Mode
If see had a media card installed and had enabled Media Card support , then those images may be stored on here Media Card . So you should try that option to know if they are stored on here Media Card .