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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎06-30-2013
My Device: Blackberry curve 8520
My Carrier: *

Help!!!

Every time I reboot my phone, it deletes something off my phone... The first time it deleted my bbm and now my app world, my blackberry main button doesn't work, what do I do?
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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Help!!!

[ Edited ]

Hey Hannahtongue123,

Welcome to the BlackBerry® Support Community Forums.

 

To reinstall your BBM and BlackBerry World applications the BlackBerry Menu key would be required. To attempt to resolve the issue with your Menu key I would suggest backing up and doing a clean reload of the BlackBerry device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry Technical Support Services for further review and support.

Thank you.

-HB

 

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