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New Contributor
Posts: 3
Registered: ‎01-03-2013
My Device: Bold9900
My Carrier: Vodacom

Help

Hi Guys and Gals,

 

I need some serious help. When I received my Blackberry I created a Blackberry ID not realising how important it would be. I have since lost the password and cannot reset it because the e-mail address I connected to the Blackberry ID I also have no password for and cannot set up the e-mail account to receive my reset e-mail. 

 

Please help. 

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Help

[ Edited ]

You may have to refer below article.

 

KB26694 - How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

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New Contributor
Posts: 3
Registered: ‎01-03-2013
My Device: Bold9900
My Carrier: Vodacom

Re: Help

Thanks for the quick reply. However, I need to get the original ID back so that I can log into Blackberry Protect to retrieve all my data such as photos of my son who was born 2 months ago. My wife is not happy that these photo's have been lost

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Help

Great! I'm glad that you didn't put yourself in trouble.. Anyways, have a good one Smiley Wink

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New Contributor
Posts: 3
Registered: ‎01-03-2013
My Device: Bold9900
My Carrier: Vodacom

Re: Help

Hi I think you read the last comment incorrectly. I am in trouble. the article you referred me to only allows you to create a new ID by wiping the handset. I need to get into my original account to retrieve my data.
Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Help

[ Edited ]

I'm sorry, I misread it yeah.. Are those pictures saved in your device memory or phone memory.. Nevertherless, again go through the above article & read under "Changing the BlackBerry ID on a BlackBerry smartphone".. 

 

I think unless you have access to the current created BB ID's email credentials, you will not be able to recover the account nor the phone info (without accessing or if you don't have a back-up).. But as the article says that you can take a back-up, wipe the device then fill up with the new BB ID, and restore the DATA's using desktop manager..

 

Please read the underlined heading at KB26694 Smiley Happy

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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Help


Wikus007 wrote:

Thanks for the quick reply. However, I need to get the original ID back so that I can log into Blackberry Protect to retrieve all my data such as photos of my son who was born 2 months ago. My wife is not happy that these photo's have been lost


Hello,

 

I am not sure I understand the link between your BlackBerryID and those pictures. Why are those pictures lost exactly? Are you sure they are lost?

 

That being said, I would like to notify you that BlackBerry Protect does backups for the following data types:

  • addressbook (contacts)
  • SMS messages
  • calendar events
  • Browser bookmarks

 

Pictures are not backed up (except the tiny contact pictures).

 

so regarding your pictures:

  • if they are on a memory card, you can view them by simply reading the memory card with any reader
  • if they are on the device memory, then if you have in the past made a backup after the pictures were taken, you can restore them (with the BlackBerry Desktop Software for Windows).

 




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