05-30-2013 04:28 PM
my blackberry curve 9320 has recently stopped working. I am able to send and receive text and calls but I can't send or receive messages on Blackberry Messenger! I am connected to 3g and sometimes comes up with EDGE and GPRS, and to my service provider but it still does not work.
I have tried rebooting my phone but it has made no difference.
05-30-2013 04:32 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
05-30-2013 05:56 PM
ive tried to complete step 1 and 2 but i cant find anything that says what you have told me to try.
so would it be better to phone my provider or to try something else??
im still adjusting to using blackberrys as ive only had it a few months, im still not sure what everything does.
05-30-2013 06:02 PM
Well, with step 1 being required to complete before step 2 (they are steps, after all), we should get that one done first. But, unfortunately, from your reply, I can't tell how to help you. I list two things in my step 1, one of them being a link that you need to open and conduct, and that has many many steps and options. From what you say, I can't tell where you are stuck. Can you enlighten me a bit?
05-30-2013 06:08 PM
05-30-2013 06:24 PM
for step 1 you said that I needed to connect to a wireless network
Nowhere in my post can I find where I used those words...so I remain lost. I suggest you quote (e.g., copy/paste) the exact words on which you are stuck.
05-30-2013 06:27 PM
05-30-2013 06:31 PM
Well, first off, you missed this bit prior to step 1:
So, indeed, the instructions are to NOT use WiFi for this...
•KB00510 How to register a BlackBerry smartphone with the wireless network
In that post, that (KB00510) is a link...did you yet click it and read what it says?
05-30-2013 06:43 PM