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New Contributor
Posts: 6
Registered: ‎07-27-2013
My Device: Bold 9650
My Carrier: BTC

Help

Good day, I'm using wifi on my bold 9650 but if I re-boot I get a notification say : you are attempting to open a secure connection, but the server certificate chain is invalid. It gives me the options to : 1) continue 2) close connection 3) view certificate or 4) trust certificate however I really don't know which 1 to select. Could you help me with this please and thanks ?

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB33968 "You are attempting to open a secure connection, but the server's certificate chain is not valid." displayed after upgrading to BlackBerry Messenger 7.0.X on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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