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New Member
Posts: 1
Registered: ‎09-14-2009
My Device: Not Specified

Hi! I was trying to purchased this software Aerize Optim...

Hi! I was trying to purchased this software Aerize Optimizer - Memory > booster - Cleaner utility thru Blackberry App World, but I'm getting a > messages says " There was a problem connecting to the payment system. Your > transaction has not been processed. Pls. try again (Error id: 10000)." I > had tried many times and still did'nt go through. The software is on My > World application with a red note on " Puchase Not Found". I even called > Paypay customer service and they told me there is no problem with my > account. Please, let me know what to do and why this happened.
Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hi! I was trying to purchased this software Aerize Optim...

Hi there!

Your inquiry needs to be sent as follows. Go to this URL:

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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