10-24-2011 06:19 AM
10-24-2011 06:49 AM
10-24-2011 06:52 AM
Hi and welcome to the forums!
See if this KB applies to your device and software.
KB24894 BlackBerry smartphone displays "Uncaught Exception: object already exists" when BlackBerry Mobile Voice Systems 5.0 client is pushed to smartphone via Software Configuration
10-24-2011 03:45 PM
Thanks BillJ...in order to receive calls, I switched my SIM card to my old Bold, so I know it's not that. Looks like my Torch is back to BB I think! Nuisance....
10-24-2011 09:43 PM
I'm sorry to hear that.
If your phone is less than one year old, atleast you qualify for warranty work on it. Many carriers will just give you a new one with no hassles, but others will lend you an inferior replacement while yours is being repaired.
Just make sure you do a data backup with BlackBerry Desktop Software before taking it in.
I hope that helps you.
10-24-2011 11:11 PM
10-25-2011 03:15 AM
Hi Esskamo and welcome to the forums!
I see BillJ has given you some great advice!
Here is very good article on keeping your data safe.
Best of luck to you!
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
"Before selling, or after buying, a previously owned BlackBerry® smartphone, there are important steps to take to make sure that personal information is kept secure and that the BlackBerry smartphone will function properly for the purchaser. The following procedures outline the necessary steps to take before selling or after purchasing a previously owned BlackBerry smartphone."
12-17-2012 03:52 PM
Check to make sure the correct carrier is being used. I have had this happen a few times by my users and the carrier was switched. We are Verizon but their device was showing AT&T was the carrier being used.
12-17-2012 03:54 PM
Make sure the correct carrier is being used. Verizon is Global and AT&T is GSM. Global or GSM might have been incorrectly switched too.