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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎06-25-2014
My Device: Blacberry Torch 9800
My Carrier: Cousin
Accepted Solution

Hi my name is Chevonne Lewis I have a blackberry Torch 9800 i tried downloading a app and the phone switched off it reboots the whole time without going on please help me.

 
Guru II
Posts: 21,530
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Hi my name is Chevonne Lewis I have a blackberry Torch 9800 i tried downloading a app and the phone switched off it reboots the whole time without going on please help me.

Try booting in safe mode.

Remove the battery. While holding the back key, insert the battery. Continue to hold the back key for another 20 seconds while the device begins to boot up.

If it boots up, remove the app you installed.

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Highlighted
New Member
Posts: 2
Registered: ‎06-25-2014
My Device: Blacberry Torch 9800
My Carrier: Cousin

Re: Hi my name is Chevonne Lewis I have a blackberry Torch 9800 i tried downloading a app and the phone switched off it reboots the whole time without going on please help me.

Thank you so much it worked this was the best service I ever got .

Guru II
Posts: 21,530
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Hi my name is Chevonne Lewis I have a blackberry Torch 9800 i tried downloading a app and the phone switched off it reboots the whole time without going on please help me.

Sure. Does it boot normally after that?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!