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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-01-2013
My Device: Bold 9700
My Carrier: SmarTone Vodafone

Hi problems with my Bold 9700 thanks :)


I was trying to update my Bold 9700 and the desktop software (i m using mac) said it couldn't connect to the update server so i watched this youtube vid. So i typed my password more than 10 attempts, but then it got disabled it said REPAIR so i clicked on it, and it said update to os 6 (recomended) so i clicked on that, however, in the middle of the progress, my blackberry turned on with the white screen saying "Reload Software 513". Please help it won't get rid of that screen even though i restart my Bold 9700. Please help Please!!! thank u all so much Smiley Happy

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Hi problems with my Bold 9700 thanks :)

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB19767 Unable to application load a BlackBerry smartphone showing "JVM 507" or "JVM 513" using BlackBerry Desktop Software for Mac

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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