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New Contributor
Posts: 2
Registered: ‎07-13-2009
My Device: Not Specified

Hi there, hope somebody could help me with this little issue I am having

Hi there,

 

First of all I want to say that I am very pleased to be part of this community, my name is Juan and I got the following problem:

When my father tries to dial a mobile phone number (from his blackberry) starting with 32, phone adds a plus sign like if he was actually dialing an international number.

 

I mean, if he dials 321 815 5634, we get the following result: +321 815 5634 Robot tongue

 

Hope someone could give me a clue on how to solve this.

 

Thanks in advance,

Juan

 

 

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Hi there, hope somebody could help me with this little issue I am having

Hi Juan and welcome to the forums!

 

I think the County Code may be set wrong.

 

I would explain this better, but I don't know what device you have. You should put it under your icon like we do.

On the main screen, press the green key, at the phone screen, press menu, select options, scroll to Smart dialing.

You have a Country code and a little lower a local country code. Make sure you set the correct option. I think that

is where your duplicate comes from.

Thanks,

 

Bifocals

 

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Hi there, hope somebody could help me with this little issue I am having

Hi Juan,

 

Welcome to BlackBerry Support Community Forum.

tanzim                                                                                  
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New Contributor
Posts: 2
Registered: ‎07-13-2009
My Device: Not Specified

Re: Hi there, hope somebody could help me with this little issue I am having

Hi Bifocals, thanks for your reply!

 

I have checked what you said but there is no county code established Smiley Frustrated, only country code has a value and in this case it is +57(Colombia).

 

What else can I do?