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New Contributor
Posts: 6
Registered: ‎05-29-2013
My Device: Blackberry Bold 9900
My Carrier: Airtel - India
Accepted Solution

Hi

My Blackberry bold 9900 is 9 months old & I am using Airtel as a provider.
My phone is stuck on the boot screen from past 3 days & the progress bar just stops at 2/3.
I have tried battery pull several times & tried connecting to blackberry desktop software also but the result is same, the desktop software doesnt even recognize my device. its says connection to device not successfull & my phone is stuck.
My current version is 7.1 bundle 2108.

I NEED HELP PLEASE , ITS MY FAVORITE PHONE !!!!

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hi

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎05-29-2013
My Device: Blackberry Bold 9900
My Carrier: Airtel - India

Re: Hi

Thanks but I tried every step mentioned just now but its NOT WORKING.
Its killing me. Please tell me what to do now!!!!!
Every time while reloading software the #step come " Reconnecting to JVM " it gets disconnected & a message comes Application loader fails to connect as u might need to enter password as it got disconnected.

I also tried to Safe Restart, but i kept pressing real;ising & holding esc key bot its again gets stuck in the booting process & progress bar gets stuck in 2/3.


PLEASE HELP

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hi

I'm sorry, but I can't tell, from your frustrated words, exactly what is going on for you ("NOT WORKING" pretty much tells me nothing at all). I gave you several things to try...and there is quite a lot within each link that I gave you. But, from your sparse words, I can only tell what happened with your attempt to boot into Safe Mode (the loading bar never finishes).

I also can't tell how long you wait...I've heard from some folks that, under certain circumstances, their reboot took extra long and they had to be very patient...but I can't tell how long you are waiting this out (in either Safe or Normal modes).

And, with those other more drastic things I listed, those pretty much are the full extent of the things to try to get a BB going again from your described circumstances.

But, please do keep in mind that if your issue is hardware related (e.g., defect, damage, etc.), then there's no amount of internet-distance diagnosis that will be of any use...only in-hand evaluation by a qualified BB hardware technician can then give you a proper diagnosis and estimate.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎05-29-2013
My Device: Blackberry Bold 9900
My Carrier: Airtel - India

Re: Hi

True,

I may have been frustrated.
Sorry about that.
By the way I am getting a new error message now " reload error " please contact www.blackberry.com/507.
can you tell me the proper procedure of starting my phone in safe mode.

Thanks.

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hi

Safe Mode instructions are already above in Post 2...scroll up, click the link, and read it.

 

But, that's now irrelevant anyway...somehow, you've managed to WIPE your device...a 507 means that there is no OS or data on the device at all...it's been wiped clean. So now you need to use one of those "tricks" I linked for you also above in Post 2 of this thread. You may want to download and install, to your PC, the Desktop Software as well as your desired BB OS package...having them both installed to your PC can often work better with those "tricks".

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎05-29-2013
My Device: Blackberry Bold 9900
My Carrier: Airtel - India

Re: Hi

Thanks a Ton!!!

I will try and keep you posted 

New Contributor
Posts: 6
Registered: ‎05-29-2013
My Device: Blackberry Bold 9900
My Carrier: Airtel - India

Re: Hi

Hi,

I got my phone back from blackberry service center day before yesterday after a problem with 507 software reload error, but today it happened again.

Smiley Sad 
without even trying to update my software or connecting to desktop my phone restarted and started showing this error ( reload software 507 ) after it for stuck thrice in the boot screen.
The safe mode aint working & I am unable to reload software using loader.exe, just while the step  - reconnecting to JVC it gets disconnected and says " Please enter valid password, device disconnected " and it stops.

PLEASE HELP ME BRO.

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hi

Again, Safe Mode is irrelevant when there is a 507...507 means there is no OS at all, so there is nothing to boot up, Safe or not.

If your BB is spontaneously wiping itself resulting in 507 errors, then something else is seriously wrong. I'd recommend you return it to the Service Center for formal evaluation.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎05-29-2013
My Device: Blackberry Bold 9900
My Carrier: Airtel - India

Re: Hi

Thanks a lot.

I will do the same, one last question. 

My phone is in warrenty, so do you think if this happens repeatedly then blackberry will replace my phone?