Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎01-24-2012
My Device: Torch 9800
My Carrier: AT&T

Hidden contacts after software update

Hi...I recently downloaded a software update and after the phone rebooted, a majority of my contacts are no longer available.  I've resynced the SIM contacts, and they are still missing.  However, when I go through my call log, I can select the number (which shows the contact name) and view the contact by pushing the balackberry key - so I can tell that it's there, but have no idea where.  Any ideas on how I can display all the contacts?

 

Thanks!

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hidden contacts after software update

Any chance you are on a corporate BES enterprise account?

 

Can you open your Address Book.

Press the Menu key > FILTERS, and make sure that NO filters are checked.

 

Do your contacts appear now?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎01-24-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Hidden contacts after software update

Thanks for the quick response!

 

I am on a corporate BES Account - does that hurt or help?

 

And there are no filters that are on...

New Member
Posts: 1
Registered: ‎02-17-2012
My Device: 9990
My Carrier: O2

Re: Hidden contacts after software update

Did you manage to sort this problem out as I'm having the same problem and can't seem to speak to anybody to help me.
Highlighted
New Contributor
Posts: 3
Registered: ‎01-24-2012
My Device: Torch 9800
My Carrier: AT&T

Re: Hidden contacts after software update

SOosy, I did. They were listed in my contacts on my email program (Zimbra) as orphaned Blackberry contacts. I just moved them from that contact list to My Contacts, and did a sync, and there they were... Hope that helps...