Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
05-25-2012 04:56 AM
05-31-2012 02:50 PM
The worst support from BlackBerry! Noone can asnwer to questions in forums, no emails where we can send our problems!
Perhaps you don't understand how this all works. These forums, as presented when each user signs up here, are not a user-to/from-RIM formal support channel. Rather, they are a user-to-user community of kind volunteers who attempt to help out other kind souls to the best of their abilities. Berating them as "worst support" is simply berating other users, "out there", who are attempting to do their best.
As for formal support, as stipulated in the contract you agreed to when you subscribed for BB services on your BB, ALL of your formal services and support are provided to you by your carrier, who have the ability to escalate cases into RIM for things they cannot resolve.
Hopefully that clarifies how it all works.
05-31-2012 11:54 PM