08-10-2008 05:10 PM
I know this has been covered many times before, but it appears something has changed in the Microsoft / RIM relationship. Microsoft now says it supports Windows Live Hotmail (Note not the plus, just Hotmail) and RIM also has a page describing support.
Now it seems to me that Microsoft and RIM supports Hotmail with a Blackberry, yet of the 20 hotmail emails I received today, only 2-3 are delivered.
This is a beast of a problem to resolve. We're dealing with at least 3 vendors (RIM, Microsoft, and the carrier - in my case Verizon Wirless), so getting any one of them to solve the problem will be nearly impossible.
I have a Blackberry Curve 8330 connected via Verizon Wireless. How do I determine what version of BIS Verizon is running? That may have something to do with this.
08-10-2008 06:46 PM
08-11-2008 08:57 AM - edited 08-11-2008 08:58 AM
08-11-2008 10:06 AM
Then after the upgrade is complete login to VZW's BIS Site and resend service books
After that go to Messages > Options > Email Settings
Do you see Enable HTML Email there?
If you do, call back VZW, ask to speak to the same CSR, and tell them they're wrong ... cuz if you've got HTML email, you've got BIS 2.5
08-11-2008 10:14 AM
I finally got Verizon to recognize that this is THEIR problem. They conferenced me on with RIM and it is a known problem. Verizon is at BIS 2.5 and the Curve should work (even though Verizon sells the Curve with a 4.3OS). RIM Technical Support told me that BIS 2.5 and Curve with 4.3 should work. They gave me a ticket number and are working to resolve. Stay tuned.
I will check out that OS upgrade, but for now, I'm going to give RIM a couple of days to work it and then ping them.
They also informed me that the 4.5 OS for 8330 Blackberrys from Verizon is imminent ("Very shortly" actually), but I DO NOT need it for Hotmail free email accounts to work properly.
I'll post here when it's resolved.
08-11-2008 10:17 AM
08-17-2008 12:30 PM
The "master" open ticket is 5385837, according to Verizon. I have my own ticket number for the same problem, but the master should be sufficient.
I've called RIM on my open ticket and they say they are still working it. It does appear I am now getting my hotmail email as they are delivered, so they must be close to a solution. If you haven't called Verizon and quoted the master ticket number and the RIM and Microsoft web sites announcing FREE hotmail support on blackberries, you may want to do so. If the rep tells you it is not supported, ask for supervisor, provide them with the links, and keep pushing. Eventually you'll get to RIM and be good to go. MOST Verizon help desk folks think it is not supported, but it IS and if you need a trouble ticket to get it working for you, so be it.
08-22-2008 10:06 AM
I just received this from RIM:
Thank you for contacting BlackBerry Customer Support.
As you may have been told when you contacted us regarding your device, there was an issue with the connection between the BlackBerry Internet Service and the Hotmail/MSN service that has since been corrected. However, to restore full functionality to the integration, users must delete and reintegrate their Hotmail accounts with the BlackBerry Internet Service. You should be able to do this by accessing the site that your service provider has set up for this purpose.
If you are not able to reintegrate the account or would like to be assisted in the integration, please call us. Please be prepared to provide your PIN number of your BlackBerry smartphone, your Hotmail email address, and the password for your Hotmail email address. If we have this information we will be able to reintegrate the account on her behalf
If you require further assistance, please don't hesitate to contact us.
Thank you again for contacting us.
BlackBerry Customer Support
Research In Motion Limited
Hotmail does appear to be working now.