03-10-2009 09:21 AM
I have gone into my settings and I have turned off the ringer, vibration, LED blink, etc. for all of my e-mail messages, however, every time I get a new Yahoo! e-mail, the phone buzzes.
How can I stop this from happening?
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03-10-2009 12:26 PM
Hi and Welcome!
So, just to be sure (I'm sure you've done this...but please indulge me), you've gone into the Sounds application (either via the icon on the homescreen or the "speaker" button below the battery strength indicator when in portrait homescreen mode) and selected "Set Ring Tones/Alerts". Then you selected "Messages" and then selected the Email line associated with your Yahoo! email BIS account. Then you set "Volume" to "Silent", "LED" to "Off", and "Vibration" to "Off". And you did this for every line item in the "Messages" section of that screen. Right?
If so, then it sounds like you are having what I like to call "odd behavior" of the Storm. And the normal first remedy is the battery-pop hard reboot. With power to the device ON, remove the back cover and pull the battery. Wait about a minute and then reinsert the battery and replace the cover. Power up and wait patiently through the long long long reboot process (perhaps as long as 10 minutes). See if the odd behavior ceases. Like all computers, the Storm benefits from a reboot...and there is one thread on this forum advocating doing this every four days.
03-10-2009 12:31 PM
Yes, you are completely right. I did all of that.
I will do the reboot, just as you said and wait for the next e-mails to come in. Hopefully it won't keep buzzing...
03-10-2009 12:51 PM
Well, that is indeed sounding just odd. You are using BIS for this email? Right? Not an add-on application from Yahoo? (Sorry, I don't know if they have one or not). If it's an add-on, then it would be in the "Other" section of the Ring Tones/Alerts screen. I'm honestly grabbing at straws here because it really makes no sense...with the settings the way you say, you should have no alert for new email via this conduit.
You've deleted and re-added the Yahoo! BIS email conduit, right? If not, give that a try...and perhaps with another batt-pop after you delete and then again after you add.
And you are doing all of this on the defualt sound profile, right? Not a Custom Profile?
03-10-2009 12:59 PM
Thanks for helping me! I am very new to this. (Less than a day.)
I just set-up the Yahoo! Mail, the normal way, it added to my HomeScreen automatically.
I don't know what BIS is. Sorry.
I don't believe I made any Custom Profiles. I'm not sure what they are for and I am not sure what they do. Can you please explain?
03-10-2009 01:16 PM - edited 03-10-2009 01:16 PM
Ahhh...BIS = Blackberry Internet Service, a service hosted at the carrier (e.g., VZW) that pulls email from POP/IMAP accounts (e.g., your Yahoo!) and pushes them to your BB (and allows the reverse path for sending email). Natively, BB's do not "get" email directly -- only through conduits (BIS, BES for corporate people, add-on apps for GMail, etc.). Anyway, when you configure BIS via the Storm interface (Settup > Email Settings), it creates the conduit in the carrier system. You can also set it up via the carrier's BIS website (http://www.blackberryfaq.com/index.php/Where_can_I
Custom Profiles (another selection on the same screen from which you chose "Set Ring Tones/Alerts" ) are a method of doing just that...more detailed customization of the various settings. If you aren't familiar with it, they you likely aren't using it (and, frankly, I've not configured any either...haven't yet seen the need). So you have "Normal" selected as your active profile?
BTW - if you are new to the BB world (as you say), you might benefit by spending some time in the introductory section of this site (http://supportforums.blackberry.com/rim/board?boar
OK...try what I suggested in the last post.
03-12-2009 10:25 PM
05-10-2009 09:06 PM
I have had to banish my Strorm from the house at night because the Message Alerts do not act as expected:
Go to email icon, select menu item Message Alerts, Email, Volume = Silent, LED=off, Vibration=off, Notify Me during calls = NO.
Try it shows NO sound or vibrating activity. Do the same every item: Level1, MMS, SMS text, PIN, Instant Messages, Reminders, and Browser.
The device still makes noise if I leave the main HOME screen Icon set to Normal. That is NOT operating as I expect.
OS ver 188.8.131.52
11-04-2009 05:17 PM
I edited every part of the existing profiles to turn off alerts --silent, off, off was never able to make them stop UNTIL I created a new profile, and turned them all off (except phone). That did the trick