04-20-2013 11:30 AM
My BB Curve died yesterday on me and it was under warranty. To get the $160 credit for it under the warranty plan, I need to send it back. The problem is that it has all kinds of data on it... account numbers, personal information (birthdates, addresses, numbers, etc.) of 800 people in the directory,
But since it won't come on, I'm stumped. How do I wipe it? I've tried changing the battery out time and again, I've tried connecting the charger with and without the battery, I've tried connecting the data cable to maybe access the phone to wipe it--all to no avail.
The pop-up I get when I plug it into my computer says: "USB Device Not Recognized."
Short of applying a hammer to it (in which case I lose the warranty), how do I reliably wipe the data from it?
04-20-2013 02:18 PM
Welcome to BlackBerry Support Forums
If you're device is dead then its not an easy task to wipe that device , But there are a few methods and some third party software which you can use to wipe and if succesful you may be able to recover your device also .
At first I suggest try this Kmowledge Base, if you're successful then it will delete all data within your device and also will get your device working :
KB27956 : How to recover a BlackBerry smartphone from any state
Or you can try JL_Cmder , which you can find it here http://www.blackberryfreaks.com/JL_Cmder.html
So try it and let us know .