10-18-2011 11:43 AM
I recently upgraded my Bold from the platform version 4.6 to 5.0 and is not letting me use my internet browser or anything related to internet service like facebook and other applications. I tried to connect my phone to the Blackberry Desktop Manager but i dont see where i can downgrade either using the feature on the phone using wireless upgrade because it doesnt give me the option to downgrade neither. What can I do? Help!
Thank you in advance
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10-18-2011 09:36 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
If you still insist on downgrading your OS, then at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
10-18-2011 10:34 PM
I did everything you told me on the first part of the message and it didnt solve the problem. So i decided to go with the clean reload of the software and when i connect my phone to the computer (MAC) it opens the blackberry desktop software and i click on applications and it keeps telling me that i need to upgrade the version i have, i do it and then it keeps saying to upgrade so im stuck there :-S ..... what can i do now?
10-18-2011 11:14 PM
Sorry, I don't know any tricks about using a MAC for these things. You might find some help here:
10-19-2011 07:33 AM
what i did, i deleted the program from my computer and i downloaded it again and it worked now. I was able to change the software version on my phone but my browser is still on hotspot browser and this version is v22.214.171.1243, it didnt fix my old problem. what can i do then?
10-19-2011 07:39 AM
but my browser is still on hotspot browser and this version is v126.96.36.1993, it didnt fix my old problem. what can i do then?
On your device, go to Options > Advanced > Browwer, and set the browser to BlackBerry, and save.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
10-19-2011 08:51 AM
I had updated the software again to 5.0 before i saw your reply since when i downgraded the phone i was still having the same problem plus the phone looked old if you know what i mean so i contacted my service provider and they sent me a message to my phone that said service plan upgrade, the customer service person told me he sent me all the service books and now the browser and internet is working again :-) .... thank you very much for your help also