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New Contributor
Posts: 8
Registered: ‎08-03-2012
My Device: storm 9520
My Carrier: o2

How can I retreive BBM contacts from broken phone?

[ Edited ]

How can I retreive my BBM contacts from my broken BB so I can load them onto my new one?

Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Retreive BBM contacts from broken phone

  • Have you performed a backup of the old device using the BlackBerry Desktop Software?
  • Have you performed a backup of the old device BBMessenger contacts either remotely or locally (an option within the BBM application)?
  • You say the old device is 'broken' but with no details... will it power up?
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New Contributor
Posts: 8
Registered: ‎08-03-2012
My Device: storm 9520
My Carrier: o2

Re: Retreive BBM contacts from broken phone

I have done backup on desktop software. I thought this would backup BBM contacts too but I cant find them. I never noticed an option to backup BBM seperatley but I did find a a backup folder with a number of files which I assume are BBM backups ( BBM-(12-07-18-20-30).bak ).

The screen on my phone has stopped working and everytime I try to use it the screen goes white with an error messege. It's a different error everytime... Usualy something to do with memory...
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New Contributor
Posts: 8
Registered: ‎08-03-2012
My Device: storm 9520
My Carrier: o2

Re: Retreive BBM contacts from broken phone

I also backup via Blackberry Protect...
Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Retreive BBM contacts from broken phone


triggerscotty wrote:
I have done backup on desktop software. I thought this would backup BBM contacts too but I cant find them. I never noticed an option to backup BBM seperatley but I did find a a backup folder with a number of files which I assume are BBM backups ( BBM-(12-07-18-20-30).bak ).

The screen on my phone has stopped working and everytime I try to use it the screen goes white with an error messege. It's a different error everytime... Usualy something to do with memory...

Great, you will have your backup.

 

Move the media card from the old device to the new, and you can restore that .bak file from BBM > Options > Restore.

 

or do a restore from your Desktop Software with the BlackBerry connected to the PC.

 

good luck!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎08-03-2012
My Device: storm 9520
My Carrier: o2

Re: Retreive BBM contacts from broken phone

I have managed to save my BBM contacts...

Is there anyway of fixing my phone? I have wiped it to start again... Screen works wor about 2 minutes then a white screen appears with the following error:

ARM11: Accel:i2c writeread operation failed!
ARM9:
Device Error: 302
Failed Task: HS
File:
Line: 0
SP=0x176c1950
IR=0x161074a1
PC=0x16105904

I would love to get it fixed as its the best BB i've ever had...

Cheers
Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Retreive BBM contacts from broken phone

I haven't seen that error before.

 

Have you called O2 about this error?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎08-03-2012
My Device: storm 9520
My Carrier: o2

Re: Retreive BBM contacts from broken phone

It's a phone error not a network error...
Posts: 94,525
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Retreive BBM contacts from broken phone

Oh sorry, you might have misunderstood me. I didn't ask what type error it was, I asked if you had called O2 tech support, because O2 handles all technical support BlackBerry for their subscribers, and since that is not an error with which I am familiar, I feel you will get better support through O2.

 

If O2 cannnot resolve it, ask them to ESCALATE this issue to RIM level two tech support.

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code