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New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: Bold 9900
My Carrier: Orange Romania

How can i found out which is the old service carrier?

[ Edited ]



In order to register my BB9900 I need to find out which is the the service carrier used by that person from which I have bought the phone. I cannot find that person anymore so I cannot ask him. 


Can anyone help me ?Smiley Sad

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: How can i found out which is the old service carrier?

Hi and Welcome to the Community!


That's a little bit difficult. If the prior user was on the same carrier for which the BB was originally manufactured, then you can find that out from the VendorID hard-coded into the BB. You might be able to check your vendor ID by going to the HelpMe! screen (on some models, that's in Options > Status) and hitting ALT+SHIFT+H. There may be other methods as well (e.g, Hold down the alt key and type the letters R A C E, then let go of the alt key)...I do not know which specific method would work on your BB. But, once you find the VendorID, compare it to one of the many lists available on the internet (2 seconds searching Google should give you plenty of help).


But, again, all that will tell you is the carrier for which the BB was originally manufactured...which may or may not be the carrier on which the prior user was using your BB. Finding that out can be much much more difficult...you might try reviewing the Service Books, the HRT entries, and other things (assuming, of course, the device has not yet already been wiped) to see if you can find any clues. If you can find no on-device clues, then you are at the mercy of your carrier to see if they can use any "back channel" inquiries to find out the information you need (no one here has any such access to look for you).


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: Bold 9900
My Carrier: Orange Romania

Re: How can i found out which is the old service carrier?