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New Contributor
Posts: 4
Registered: ‎09-16-2009
My Device: Not Specified

How can you tell if you have a virus on your phone?

I was told there was a virus roaming around in Facebook. I got a junk message on my wall from a riend (who's account has been deactivated for months) about earning money online. She says she didn't send it. And for some reason suddenly I am unable to view my "status comment"  notifications that I received in my message bin. I click on them and I get the option to open them but nothing happens. When the notifications come and I can see some wording of the message in the notification I can open them, but if it says "status comment" I cannot. I have removed and redownloaded FB hoping it will fix it but no luck. And suddenly it's messing with my ringers as well. I get strange notifications even though I have turned them off. My phone is less than 2 months old and FB is the one and only app that I have on my phone. Verizon doesn't seem to know anything about apps and hasn't been able to help me. What if I DID get a virus? I have insurance on my phone. Facebook isn't whats important to me, simply that I want to know who I can ask for help about a general question like a Virus on my brand new phone! Can anyone help?!!?! 
Posts: 94,672
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How can you tell if you have a virus on your phone?


Philbonandjulie26 wrote:
simply that I want to know who I can ask for help about a general question like a Virus on my brand new phone! Can anyone help?!!?! 

 

You don't have a virus... there is NO known virus for a BlackBerry.

 

 

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New Contributor
Posts: 4
Registered: ‎09-16-2009
My Device: Not Specified

Re: How can you tell if you have a virus on your phone?

I have heard from several people including a friend who said that she got a virus on her phone and she scrapped because she was due for a new one and no one would help her.

If it's not a virus, who is it that I can contact to get help regarding this app and why it's going haywire? Verizon isn't much help because they don't know ANYTHING about Apps. 

Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: How can you tell if you have a virus on your phone?

There is some issue going on with multiple people related to the Facebook for BlackBerry notifications.  You're not alone in that respect.

 

Not sure if the issue is with Facebook or the application, but I'm leaning towards Facebook since it's pretty much sucked on my PC the last several days, too.

 

http://www.blackberryforums.com/aftermarket-software/204335-facebook-oddities-sep-15-2009-a.html

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Posts: 94,672
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How can you tell if you have a virus on your phone?

Your friends are on a BlackBerry?

 

If they are, then they don't know what they're talking about. There has never been a virus for the BlackBerry, and there is none currently.

 

Facebook itself has some one issues over the past 48 hours with notifications and such.

 

Read more here... http://www.blackberryforums.com/aftermarket-software/204335-facebook-oddities-sep-15-2009-a.html

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 94,672
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How can you tell if you have a virus on your phone?

pffftttt!

 

Or what ^^ she said.  Smiley Happy

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code